We only make one attempt to contact winners by email and it is the winner’s responsibility to provide the prize provider with full address and contact details within 5 days of being notified of their win (unless otherwise stated). The prize will be sent to the winner from the prize provider. Failure to provide this information within the 5 days will result in the prize being forfeited. To ensure you receive our emails about prizes we recommend that you add info@empireonline.co.uk to your 'Approved Sender' list, within your email reader.